Commerce Sherbrooke

Best Practices Guide on Price Marking

Developed by the Conseil québécois du commerce de détail, this guide (French only) summarizes Quebec laws regarding price marking and price accuracy.

Since 2001, retailers using scanners are not required to tag prices on products sold in their establishments, except in the case of clothing and other products which have no barcode. They must however install ‘shelf labelling’ which states the price of the goods offered. These ‘shelf labels’ must state the following information: the nature and characteristics of the goods (brand and format) including the price per unit or per unit of measure.

Establishments of more than 697 m2 are required to provide scanners uniformly distributed throughout the establishment for consumer use. The number of scanners varies depending on the surface area of the establishment.

The cash receipt must allow consumers to identify the products purchased. The cash receipt should provide and clearly state the following information: retailer name and contact information, date of transaction, nature, brand, and price of goods purchased.

Price Accuracy Policy

Retailers are obliged to compensate the buyer when a price error occurs and offer the prevailing, or lowest, market price. If the error concerns a product priced lower than 10$, the product shall be offered at no cost to the consumer. If the error involves a product which price is more than $10, the retailer must correct the pricing error and give a $10 discount.

To obtain the comprehensive set of rules regarding price marking, price change policies, or policies regarding price errors, please consult: Les dispositions réglementaires sur l’indication des prix au Québec de l’Office de la protection du consommateur or the Guide de référence et de bonnes pratiques en matière d’étiquetage et d’exactitude des prix. (French only)