Commerce Sherbrooke

Financial and Regulatory Framework

In order to help you better manage your business, Commerce Sherbrooke presents an overview of the main commercial laws and regulations. However, it is always preferable and advisable to consult the integral legislative texts which are found in this very section.

Regulation Regarding Leasing of Land to Install a Deck or Terrace

This regulation stipulates the conditions for leasing a portion of the property owned by the city of Sherbrooke for the installation of a deck or terrace adjacent to a restaurant or food establishment.

The lease agreement between the city of Sherbrooke and the commercial establishment is valid for a 5-month period, from May to October, and includes an annual contract renewal. Rental cost includes a lump sum payment of $200 plus $1.25/sq.ft.

Planning and Installation Criteria

The terrace may be operational from the last Monday of the month of April to the Saturday closest to September 15.

Located at a minimum distance of 1.80 metres from the road edge, the terrace must be built in compliance with the plans and specifications submitted by the tenant prior to signing the lease agreement.

The terrace may have soft roofing and be surrounded by a flexible, transparent, and flame resistant screen. It must have bistro-type tables in coloured resin, wrought iron, rattan, or teak. The presence of consistently uniform sun umbrellas is authorized.

The terrace must have an adequate number of exits according to occupant capacity and must not hinder the exits of the commercial establishment.

Terms and Conditions

The advertisement of only one sponsor on the terrace is permitted and authorized only on the sun umbrellas. No cooking and no automatic dispensers are authorized on the terrace.

Mood music is permitted on the terrace until 11 pm and music-related activities must end before 9 pm.

The terrace must be maintained and kept in a good, clean state.

The city of Sherbrooke may request the removal of the terrace, in whole or in part, without compensation, in order to perform works or for occasional municipal activities.

Best Practices Guide on Price Marking

Developed by the Conseil québécois du commerce de détail, this guide (French only) summarizes Quebec laws regarding price marking and price accuracy.

Since 2001, retailers using scanners are not required to tag prices on products sold in their establishments, except in the case of clothing and other products which have no barcode. They must however install ‘shelf labelling’ which states the price of the goods offered. These ‘shelf labels’ must state the following information: the nature and characteristics of the goods (brand and format) including the price per unit or per unit of measure.

Establishments of more than 697 m2 are required to provide scanners uniformly distributed throughout the establishment for consumer use. The number of scanners varies depending on the surface area of the establishment.

The cash receipt must allow consumers to identify the products purchased. The cash receipt should provide and clearly state the following information: retailer name and contact information, date of transaction, nature, brand, and price of goods purchased.

Price Accuracy Policy

Retailers are obliged to compensate the buyer when a price error occurs and offer the prevailing, or lowest, market price. If the error concerns a product priced lower than 10$, the product shall be offered at no cost to the consumer. If the error involves a product which price is more than $10, the retailer must correct the pricing error and give a $10 discount.

To obtain the comprehensive set of rules regarding price marking, price change policies, or policies regarding price errors, please consult: Les dispositions réglementaires sur l’indication des prix au Québec de l’Office de la protection du consommateur or the Guide de référence et de bonnes pratiques en matière d’étiquetage et d’exactitude des prix. (French only)

Exterior Signage Policies in Sherbrooke

Each of the boroughs within the city of Sherbrooke has its own policies regarding exterior signage. The size, height, and positioning of signs are generally determined according to building floor area.

For more information on exterior signage regulations, contact your borough’s urban development and planning department:

  • Jacques-Cartier and Mont-Bellevue Boroughs: 819-821-5905
  • Fleurimont Borough: 819-565-9954
  • Lennoxville Borough: 819-569-9388
  • Brompton Borough: 819-846-2757
  • Rock-Forest-Saint-Élie-Deauville Borough: 819-564-7444

Act Respecting Hours and Days of Admission to Commercial Establishments

Under this Act, legal opening hours of commercial establishments are between:

  • 8 am and 5 pm on Saturdays and Sundays
  • 8 am and 9 pm from Monday to Friday
  • 8 am and 5 pm on December 24 and December 31
  • 1 pm and 5 pm on December 26 if it falls on a Saturday or Sunday
  • 1 pm and 9 pm on December 26 if it falls on another day of the week

According to the nature of the products sold, some establishments may open outside the legal hours of admission provided that no more than four persons attend to the operation of the retail business establishment.

No person operating a retail business establishment may permit the presence of any member of the public in the establishment more than 30 minutes after its legal closing time.

The legal opening hours of grocery stores are between:

  • 8 am and 8 pm on Saturdays and Sundays
  • 8 am and 9 pm from Monday to Friday
  • 8 am and 5 pm on December 24 and December 31
  • 1 pm and 8 pm on December 26 if it falls on a Saturday or Sunday
  • 1 pm and 9 pm on December 26 if it falls on another day of the week

A grocery store may provide services outside these legal opening hours provided that not more than four employees attend to the operation of the store.

Commercial establishments must be closed to the public on the following dates:

  • January 1
  • January 2
  • Easter Sunday
  • June 24
  • July 1
  • The first Monday in September
  • December 25

To consult the complete list of commercial establishments authorized to open outside legal opening hours, refer to the Act respecting hours and days of admission to commercial establishments.